All Firstbase questionsRefunds & Cancellation

    Does Firstbase offer a refund if I change my mind?

    Quick answer

    Firstbase can often refund the service portion of your order if you cancel before the state filing is submitted, but once your company has been filed with the state and your EIN requested, the state filing fees are non-refundable because they are paid to the government. Check their current refund terms at checkout and act quickly if you change your mind.

    Timing is everything with refunds. Formation happens in stages: Firstbase collects your info, then submits the filing to the state, then requests your EIN. The earlier you reach out, the more likely the service portion can be refunded, because less work and fewer government fees have been committed. Once the state has filed your company, the filing fees paid to the state are generally not recoverable by anyone, since that money went to the government, not to Firstbase.

    Because refund terms and windows can change, confirm the current policy at checkout or on their pricing page rather than assuming. If you are unsure whether to proceed, it is better to pause before paying than to try to unwind a filing afterward. You own the decision, and there is no free trial to fall back on, so the transparent move is to be sure before you submit.

    If you do want to request a refund, act fast and keep records. Screenshot your order summary, note the exact date and time you paid, and contact support in writing as soon as you decide. Having your order details ready makes the conversation faster, which matters because some users report support can be slow during disputes.

    A common mix-up: people confuse a formation refund with cancelling a recurring service like the registered agent or a subscription. Those are different. If your real goal is to stop future charges rather than reverse the formation, the answer is usually to cancel the recurring item inside your dashboard before its renewal date, not to seek a refund on the formation.

    Best practice to stay low-risk: only pay once you have decided on your state and entity type, screenshot everything, and if you change your mind, reach out immediately and in writing. That gives you the strongest position on any refundable portion.

    Ready to form your US company?

    Firstbase handles the formation, expedited EIN, and banking guidance in one flow, including for non-residents. Transparent pricing, and the company is yours to keep.

    Related questions